| 000 | 00346nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a155623001X | ||
| 082 |
_a620.00688 _bFRI |
||
| 100 | _aFRIEDMAN, Lee A. | ||
| 245 | _aZero defect marketing: the secrets of selling high tech services | ||
| 260 |
_aIllinois _bDow Jones-Irwin _c1988 |
||
| 942 | _cS | ||
| 999 |
_c48993 _d48993 |
||