000 00405nam a2200145Ia 4500
008 180712s9999 xx 000 0 und d
020 _a873892968
082 _a658.5
_bCAM
100 _aCamp, Robert C.
245 _aBusiness process benchmarking: finding and implementing best practices
260 _aWisconsin
_bASQC quality press
_c1995
300 _axxi, 464 p.
650 _aBenchmarking
942 _cS
999 _c6809
_d6809