HAYES, Bob E.
Measuring customer satisfaction: development and use of questionnaires - Milwaukee ASQC Quality Press 1992 - xiii, 165 p.
873891317
Customer satisfaction
658.8 / HAY
Measuring customer satisfaction: development and use of questionnaires - Milwaukee ASQC Quality Press 1992 - xiii, 165 p.
873891317
Customer satisfaction
658.8 / HAY