000 -LEADER |
fixed length control field |
00415nam a2200145Ia 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
180712s9999 xx 000 0 und d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
873891317 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8 |
Author Mark |
HAY |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
HAYES, Bob E. |
245 ## - TITLE STATEMENT |
Title |
Measuring customer satisfaction: development and use of questionnaires |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
Milwaukee |
Name of publisher, distributor, etc. |
ASQC Quality Press |
Date of publication, distribution, etc. |
1992 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xiii, 165 p. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer satisfaction |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
item type |
Books in Stacks (S) |