Measuring customer satisfaction: development and use of questionnaires (Record no. 26572)

000 -LEADER
fixed length control field 00415nam a2200145Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180712s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 873891317
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Author Mark HAY
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name HAYES, Bob E.
245 ## - TITLE STATEMENT
Title Measuring customer satisfaction: development and use of questionnaires
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Milwaukee
Name of publisher, distributor, etc. ASQC Quality Press
Date of publication, distribution, etc. 1992
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 165 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer satisfaction
942 ## - ADDED ENTRY ELEMENTS (KOHA)
item type Books in Stacks (S)
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Price Full call number Accession Number Date last seen item type
        Management and Commerce Management and Commerce Science & Technology 2018-07-13 Not Known 50.00 658.8 HAY 207014 2018-07-13 Books in Stacks (S)
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